Common Issues with Slotify API
This page addresses common issues developers might encounter when using the Slotify API, along with potential causes and solutions. Understanding these common pitfalls can help you quickly resolve errors and maintain smooth integration with Slotify’s scheduling and booking services.
Common Issues and Solutions
401 Unauthorized Error
Description: This error occurs when the API request is missing authentication credentials or the provided credentials are invalid.
Potential Causes:
- Missing Authorization header in the request.
- Invalid or expired API key.
- Insufficient permissions associated with the access token.
Solution:
- Ensure that the Authorization header is included in the request with a valid API key
- Verify that the token has the correct permissions (scopes) for the endpoint you are trying to access.
400 Bad Request Error
Description: This error indicates that the request could not be processed due to invalid input or missing required parameters.
Potential Causes:
- Incorrect data types or formats (e.g., wrong date format)
- Missing required fields in the request body.
- Invalid values provided for parameters (e.g., negative values for capacity).
Solution:
- Validate and sanitize input data before sending the request.
- Review the API documentation for the correct data types, required fields, and valid values for parameters.
- Use tools like Postman or cURL to inspect the request being sent to ensure it matches the expected format.
404 Not Found Error
Description: This error occurs when the requested resource or endpoint could not be found.
Potential Causes:
- Incorrect URL or endpoint
- The specified resource ID does not exist
- The resource has been deleted or moved
Solution:
- Double-check the endpoint URL and ensure it matches the API documentation.
- Verify that the resource ID is correct and exists in the system.
- Ensure that the resource has not been deleted or that you are referencing the correct environment (e.g., production vs. development).
Rate Limit Exceeded
Description: This error occurs when the number of requests exceeds the allowed rate limit for the API.
Potential Causes:
- High frequency of API requests.
- Concurrent requests exceeding the set limit.
Solution:
- Implement rate limiting in your application by respecting the API’s Retry-After header in the response.
- Optimize the number of requests by batching operations or using caching where appropriate.
- Review Slotify’s rate limits in the documentation and adjust your request patterns accordingly.
Best Practices
- Use Retry Logic: Implement retry logic for transient errors like 500 Internal Server Error or rate limit responses, with exponential backoff to avoid overloading the API.
- Validate Input: Always validate and sanitize input data before sending requests to minimize the likelihood of 400 Bad Request errors.
- Monitor API Usage: Keep track of your API usage and rate limits using logs and monitoring tools to prevent exceeding the limits.
- Test in Development: Test your API calls thoroughly in a development environment before deploying to production to catch issues early.
Contact Support
If you continue to experience issues that are not addressed here, please contact Slotify support with detailed information, including the request details, error messages, and any relevant logs.